Return Policy

  • Have something to return? No worries, you can return any unworn item within 7 days! Just e-mail us at yushijab@gmail.com, and provide us your order number, we will be able to process your return right away! Returns must be sent back within 7 days from the date parcel is received.
  • The following reasons are not considered as defect, including, but not limited to:

    - Changed mind, prefer exchange to other item.

    - Item does not fit.

    - Do not like item.

    - Unsatisfactory item.

    - Quality not up to expectation.

    - Self-inflicted damage or cut to the product.

    - Customer's subjective opinions on product quality and preference.

    - Size variation of within ±5cm on measurements.

    - Color variation from product photos, such as turquoise vs green, light grey vs dark grey.

    - Design variation from product photo, e.g. pattern alignment / arrangement / symmetry.

    - Minor imperfections, like crease marks, loose threads, thread tails, and etc.

  • Return due to the any of the reasons above, buyer have to borne the exchange shipping cost.
  • Buyers are required to ship the item(s) back to our warehouse. Postage/shipping cost of returns are borne by buyers and will not be reimbursed.
  • Kindly ensure return item is shipped back in its original box and packaging, and must be in its original conditions - tags/labels intact, unworn, unwashed, unaltered, undamaged.
  • Return items are not to be soaked. If color runs or faded due to this, item is strictly not returnable.
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
  • All returns must include the valid invoice slip.
  • Yushijab.com do not have cash refund policy, hence, any return will be in the form of credit voucher only.
  • Return department will get back to you once the return item is received by us, and then issue a credit voucher back to you via email. This normally takes 2-3 working days. Yushijab.com reserves the rights to finalise the amount of credit voucher.
  • Kindly note that credit voucher will expire in 30 days, any unclaimed credit voucher will be forfeited after this time period.
  • Credit voucher can be redeemed for one time only, any unused balance will be forfeited.
  • Credit voucher can not be used for sales / promotion items.
  • Return can only be done one time per order number, means any purchase made with return credit cannot be returned.
  • Yushijab.com reserves the right to reject any request to mail/post these items alongside with a new order. All returns are final and further requests will be denied.
  • It is buyer's responsibility for return item to reach us. We recommend you use delivery service that provide tracking number. Please keep the tracking code in case we need them for reference.
  • No return, no refund, no exchange
    Please take note: during any best buy, clearance, sales or promotion period, including the items purchased using discount code or discount voucher, free gifts, and specially stated non-returnable merchandises, all items are not exchangeable or refundable or returnable.